Privacy policy
Updated November 6, 2026.
What we collect
Contact details: your name, email address or phone number, which we collect when you fill out a form such as a contact inquiry or service request. Any data we request that is not required for processing is marked as optional.
Cookies: we use cookies to understand and save your preferences for future visits and to compile aggregate data about site traffic and interaction. You can visit our site anonymously, but certain features may be limited.
How we use your information
The information we collect may be used in the following ways: to personalize your experience and respond to your individual needs; to improve our website based on your feedback and interactions; and to enhance customer service by efficiently responding to your requests and support needs.
How we protect your information
We implement various security measures to protect your personal information, including password-protected directories, databases, and SSL technology to encrypt sensitive data transmitted to our database. Sensitive information, such as credit card details, is not stored on our servers after the completion of transactions.
Cookies
Third-party services may also use cookies to track visits and serve ads based on prior visits. You can opt out of third-party cookies at any time at http://www.networkadvertising.org/managing/opt_out.asp.
Disclosure of information to outside parties
We do not sell, trade, or transfer your personally identifiable information to external parties. This does not include trusted third parties who assist us in operating our website and conducting our business, provided they agree to keep this information confidential. We may release your information to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be used for marketing, advertising, or other purposes.
Third-party links
Occasionally, we may include third-party products or services on our website. These third-party sites have independent privacy policies; we have no responsibility or liability for the content and activities of these linked sites.
California Online Privacy Protection Act compliance
We comply with the California Online Privacy Protection Act. We will not distribute your personal information to outside parties without your consent.
CAN-SPAM compliance
We comply with the CAN-SPAM Act by never sending misleading information and providing an easy opt-out mechanism. We pledge to uphold the principles of important privacy laws and initiatives, including the CAN-SPAM Act.
Online privacy policy only
This policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to this privacy policy.
Contacting us
For any questions regarding this privacy policy, please contact Investors' Property Services, Main Corporate Offices, 26020 Acero, Suite 200, Mission Viejo, CA 92691.
Services and hosts
Each service below receives your IP address and browser details when your browser contacts it, as any website does. A service marked "our server" is called by our server, not your browser.
| Service | Host | Purpose | When |
|---|---|---|---|
| Cloudflare | skylarpointehouston.com | Hosts this site and records standard request logs. | Every page |
| Knock | doorway-api.knockrentals.com | Receives tour requests and contact messages for the leasing team, and supplies apartment availability and open tour times. This site contacts it from its own server. | When you load Floor Plans, open Book a tour, or send a message |
| ResMan | ips.myresman.com | Runs the resident portal and the online application. | When you follow the Residents or Apply link |
| Matterport | my.matterport.com | 3D tours. | When you open a tour |
| OpenFreeMap | tiles.openfreemap.org | Map tiles, map fonts and style data on the Neighborhood page. | On the Neighborhood page |
| Google Maps | www.google.com | Directions. | When you follow a directions link |
| Instagram and Facebook | www.instagram.com, www.facebook.com | Our social pages. | When you follow a link |
| Kiara | www.meetkiara.ai | The company that built this site. | When you follow the Powered by Kiara link |
Your choices
To ask what information we hold about you, correct it or have it deleted, email skylarpointeleasing@ipsapts.com, call (832) 479-1446, or write to Skylar Pointe Apartments and Townhomes, 1110 El Camino Village Drive, Houston, TX 77058.
Changes
If this policy changes, the date at the top of this page changes with it.